Returns & Refunds
We want you to receive the product you ordered in acceptable condition. If there is a problem with your order, please contact us so we can review it.
When to request a return
Please contact us within 7 days of delivery if your product arrives damaged, defective, incorrect, incomplete, or otherwise qualifies for a return under this policy.
Return conditions
- The item should be unused and in acceptable condition where the product type allows this.
- Original packaging, accessories, tags or other included items should be kept where applicable.
- Some products may not be eligible for return because of their nature, hygiene considerations, customization, or other product-specific restrictions. Where applicable, the product listing or support team will clarify this.
What we may need
To review a request, we may ask for your order number, a description of the issue, and clear photos or videos showing the product and packaging.
Damaged, defective, wrong or incomplete items
If you receive a damaged, defective, incorrect or incomplete item, contact us as soon as possible. After review, we may arrange a replacement, return, refund, or another suitable resolution depending on the situation and product availability.
Approved returns
If a return is approved, we will provide the return instructions. The item may need to be returned before a replacement or refund is completed.
Refunds
For an approved refund, the refund method and timing will depend on the original payment method and the circumstances of the order. For COD orders, we will contact you to arrange the applicable refund method.
Return shipping
Where the issue is confirmed to be a damaged, defective, incorrect or incomplete item, we will explain the applicable return-shipping arrangement. For other approved returns, return-shipping responsibility may depend on the reason for the return.
Questions
Contact us on WhatsApp/Call at 03290302137 or email kamranali96531@gmail.com.